FAQ

What type of wax do you use in your candles?

We exclusively use high-quality soy wax for a clean and eco-friendly burn.
Are your candles hand-poured?

Absolutely! Each candle is meticulously hand-poured with care and attention to detail.
Can I customize my candle?

At this time, we offer a curated selection of enchanting scents. Customization options are available under our Wholesale Options.
Do you offer wholesale pricing?

Yes, we do! Explore our wholesale options for special events or business partnerships.
How do I care for my soy shimmer candle?

Trim the wick before each use and allow the candle to burn long enough for a full melt pool. Check our Candle Care Guide in the highlight section of our Instagram for detailed instructions.
What's the burn time for your candles?

Our candles typically have a burn time of 40-50 hours, but it can vary based on size and scent.
Can I return a candle if I don't like the scent?

We're sorry, but due to the nature of our products, we cannot accept returns based on personal scent preferences. Please check our Return Policy for more details.
Do you offer international shipping?

Currently, we only ship within the United States. We're working on expanding our reach, so stay tuned!
What is your processing time on orders?

Once an order is placed, there is a 2-3 day processing time. We do our best to get orders shipped out as quickly as possible! We ship out Monday-Friday and on Saturdays when Monday is a holiday.
My address is incorrect on my order! What should I do?

If you notice that your address is incorrect after the order has already been placed, please email us immediately at walleyswixcandleco@gmail.com so we can adjust it before shipping out your order!

What type of wax do you use in your candles?

We exclusively use high-quality soy wax for a clean and eco-friendly burn.
Are your candles hand-poured?

Absolutely! Each candle is meticulously hand-poured with care and attention to detail.
Can I customize my candle?

At this time, we offer a curated selection of enchanting scents. Customization options are available under our Wholesale Options.
Do you offer wholesale pricing?

Yes, we do! Explore our wholesale options for special events or business partnerships.
How do I care for my soy shimmer candle?

Trim the wick before each use and allow the candle to burn long enough for a full melt pool. Check our Candle Care Guide in the highlight section of our Instagram for detailed instructions.
What's the burn time for your candles?

Our candles typically have a burn time of 40-50 hours, but it can vary based on size and scent.
Can I return a candle if I don't like the scent?

We're sorry, but due to the nature of our products, we cannot accept returns based on personal scent preferences. Please check our Return Policy for more details.
Do you offer international shipping?

Currently, we only ship within the United States. We're working on expanding our reach, so stay tuned!
What is your processing time on orders?

Once an order is placed, there is a 2-3 day processing time. We do our best to get orders shipped out as quickly as possible! We ship out Monday-Friday and on Saturdays when Monday is a holiday.
My address is incorrect on my order! What should I do?

If you notice that your address is incorrect after the order has already been placed, please email us immediately at walleyswixcandleco@gmail.com so we can adjust it before shipping out your order!